"Serving our Customers Excellently"

by

Rick Cole, Senior Account Executive

Norman & Associates

www.minnesota.dale-carnegie.com

Rick Cole is a business professional with over 25 years experience in sales, management, and training.  He is the senior account executive for Norman & Associates, representing Dale Carnegie Training in central Minnesota.

Lions and Tigers, and CUSTOMERS, Oh my!!!!

Rick had attendees follow the "yellow brick" road of life to:

»  Learn how to respond to customer complaints,

»  Learn how to live and work more effectively with others, and

»  Learn how to bravely handle customer objectives.

Special thanks to Nancy Carlson, WJJY - our wonderful MC of the Day!

Also known to many as a previous Staff Announcer at WJJY, FM 106.7

Last updated on 10/18/2008

Avon - Sandy Strom

Baskets of Luv

Black Bear Lodge & Saloon

Brainerd Floral Gifts & Bridal

Brainerd Savings & Loan

Cattale's Books & Gifts

Christmas Point Wild Rice

Crystal Cleaners

E.L. Menk Jewelers

The Fine Line

Grand Casino Mille Lacs

Herberger's

Iven's on the Bay

Jenny's Hallmark

KLKS Radio

Lakes Printing

Little Dukes

Memories for the Making

The Office Shop

Rafferty's

Triangle Stores

Zaiser's